Privacy notice

Information collected of you

You do not need to give your personal data to be able to use Caverion websites. We collect only such personal data as is provided voluntarily by the users of our website.

• Consent (a)
• Contact details work (e.g. address, email, phone) (a)
• Demographic data (e.g. age, gender, nationality, language) (a) (b)
• Diet (for events) (a)
• Email tracking (e.g. open rates, clicks, date and time of your activities) (b)
• Employer details (e.g. company name, address, previous employer) (a)
• Interests (a) (b)
• IP address (b)
• Name (e.g. first name, last name) (a)
• Position data (e.g. title, organizational unit, job) (a)
• Social media public profile data (c)
• Survey response data (a)User accounts (e.g. user name, password for system) (b) (c)
• Web site visits (e.g. website, cookies, browser details, date and time of your visit, user behaviour) (b)

Purposes of collecting data

• Advertising: We can use your personal information to display advertising on our website or on third party sites. Some of our third-party partners use cookies or similar technologies to provide you advertising based on your browsing activities and interests. Read more from our Cookie notice.
• Build potential customer relationship: We collect personal data of potential customers or contact persons of customers to our customer database. We collect this personal data to be in contact with you, identify your needs and to offer you best solutions.
• Communications & videoconferencing: We store contact information for communication purposes for contacting and co-operation.
• Competitions: We may organise competitions where you submit your contact details when participating. We will use this information to be able to contact competition winner(s).
• Complaints & claims: We need your personal data to help us manage your complaint, if you are not satisfied with us.
• Event management: We organise and host or participate to events and/or exhibitions. We use your information to e.g. invite you to events, share information about the events, ask for your feedback after the event and other event related purposes (e.g. special diets).
• Feedback collection: We sometimes ask your feedback of various items. We use this information e.g. to improve our operations and services.
• Identity administration: We use this personal information to reliably identify you, in case of e.g. data subject requests, system access.
• Improvement of our performance: We use personal data to improve our services, offering, customer experience and communication.
• Internal training purposes: We might use your information for internal training purposes as an example to ensure our employees have the knowledge and expertise they need to provide you the best possible performance.
• Legal obligation: We will use your personal data to comply with the laws and regulations (e.g. court order).
• Marketing: We might use your personal data for marketing purposes if you have indicated your consent and if we think our products, services, offers or third party solutions may interest you. We may also target specific marketing messages based on your user behaviour on our website. We might contact you about them through email, SMS or phone. You can Opt-out marketing communications at any time by filling out this form. Read also our Cookie notice.
• Personalisation: We might use your personal information to personalise the content of the website, emails or other type of digital assets based on your user behaviour. We use this information to offer you better performance and match your interests to our offering.
• Records & administration: We need to have comprehensive records of how we process your personal information.
• Reporting and analytics: We sometimes use your information to reporting and analytics to enable us to improve our products, services and customer experience.
• Surveys: We may invite you to take part of our surveys. If you decide to take part we will use this information to improve our operations and performance.
• Track user behaviour: We might use your information to track your activity on our websites or apps. That will help us to understand your interests and offer you better service. We can also target you specific marketing messages based on your behaviour. This requires your consent and you can opt-out anytime from receiving marketing messages from us. Read also our Cookie notice.
• Website development: We use your information to improve our websites functionality, performance, user experience and security.

Information collected of you

We need information for various purposes if you are our customer. Most of the information is provided by you, but we collect some information also from other sources. Based on your behaviour on our website, we might interpret your visits to certain pages as your interest areas and store that information to our customer databases. We will do this only if you have given us your contact details in a contact form or subscribed our newsletter. Also if you are a new employee of our existing customer, your personal details can be provided to us by your line manager or colleague and we will update the data accordingly to our customer database.

As our customer, you can choose to provide us access to personal data of your own stakeholders (e.g. building users, employees). In these kinds of cases Caverion is a data processor and following your instructions for data handling.

• Communication data (e.g. correspondence) (a)
• Consent (a)
• Contact details home (e.g. address, email, phone) (a)
• Contact details work (e.g. address, email, phone) (a)
• Demographic data (e.g. age, gender, nationality, language) (a)(b)
• Diet (for events)(a)
• Email tracking (e.g. open rates, clicks, date and time of your activities) (b)
• Employer details (e.g. company name, address, previous employer) (a)(c)
• Interests (a)(b)
• IP address (b)
• Name (e.g. first name, last name) (a)
• Photos and videos (a)(c)
• Position data (e.g. title, organizational unit, job)(a)(c)
• Social media public profile data (b)
• Survey response data (a)
• System usage data (e.g. log-in times, action logs) (b)
• User accounts (e.g. user name, password for system) (b) (c)
• Web site visits (e.g. website, cookies, browser details, date and time of your visit, user behaviour) (b)

Purposes of collecting personal data

• Advertising: We can use your personal information to display advertising on our website or on third party sites. Some of our third-party partners use cookies or similar technologies to provide you advertising based on your browsing activities and interests. Read more from our Cookie notice.
• Communications & videoconferencing: We will store your contact information for communication purposes for contacting and co-operation.
• Competitions: We may organise competitions where you submit your contact details when participating. We will use this information to be able to contact competition winner(s).
• Complaints & claims: We need your personal data to help us manage your complaint, if you are not satisfied with us.
• Customer service & support: We will use the information for customer relationship management and to be able to provide you customer service, support and execute our services to you. We can store information about your previous company to be able to identify our important customers and to maintain our customer relationship. We might inform you also about news or changes related to our products and services and be in contact with you on issues related to the customer relationship (e.g. remote management) or to deliver reports of our services.
• Event management: We organise and host or participate to events and/or exhibitions. We use your information to e.g. invite you to events, share information about the events, ask for your feedback after the event and other event related purposes (e.g. special diets).
• Feedback collection: We sometimes ask your feedback of various items. We use this information e.g. to improve our operations and performance.
• Identity administration: We use this personal information to reliably identify you, in case of e.g. data subject requests, system access.
• Improvement of our performance: We use personal data to improve our services, offering, customer experience and communication.
• Internal training purposes: We might use your information for internal training purposes as an example to make ensure our employees have the knowledge and expertise they need to provide you the best possible performance.
• Legal obligation: We will use your personal data to comply with the laws and regulations (e.g. court order).
• Marketing: We might use your personal data for marketing purposes if you have indicated your consent and if we think our products, services, offers or third party solutions may interest you. We may also target specific marketing messages based on your user behaviour on our website. We might contact you about them through email, SMS or phone. You can Opt-out marketing communications at any time by filling out this form. Read also our Cookie notice.
• Offers & contract administration
• Project management
• Records & administration: We need to have comprehensive records of how we process your personal information.
• Reporting and analytics: We sometimes use your information to reporting and analytics to enable us to improve our products, services and customer experience.
• Risk assessments (e.g. financial risks)
• Surveys: We may invite you to take part of our surveys. If you decide to take part we will use this information to improve our operations and performance.

Information collected of you

When you apply for a job from Caverion, we need specific personal information from you. Based on your application and your given data, we will collect and use your personal data to check your suitability for possible jobs within the recruitment process. Some of the data, especially sensitive data, is collected only if you voluntarily provide this information in your application. We also create a candidate profile and candidate ID when you apply a job from Caverion.

• Background checks (e.g. credit and criminal check, results of alcohol and drug testing) (c)
• Communication data (e.g. recorded voice, correspondence) (a)
• Competence data (e.g. education, competence & skills, permits, certifications, learning records) (a)(c)
• Consent (a)
• Contact details home (e.g. address, email, phone) (a)
• Contact details work (e.g. address, email, phone) (a)
• Demographic data (e.g. age, birth date, gender, nationality, language, marital status) (a)(b)
• Family data (e.g. children) (a)
• Identification (e.g. social security number or other identifier) (a)
• IP address (b)
• Name (e.g. first name, last name, other names) (a)
• Photos and videos (a)
• Position data (e.g. title, organisational unit, job) (a)
• Previous employer details (e.g. company name, address) (a)
• Recruitment data (e.g. CV, job application, selection information, job offer) (a)
• Survey response data (a)
• User accounts (e.g. user name, password for system) (b)(c)
• Website visits (e.g. website cookies, browser details, date and time of your visits) (b)

We do not collect sensitive personal data unless you have voluntarily submitted it as part of application, given consent or alternative legitimate basis for processing exists.

Purposes of collecting personal data

• Background checks
• Communications & video conferencing: We will store your contact information for communication purposes for contacting and co-operation.
• Complaints & claims: We need your personal data to help us manage your complaint, if you are not satisfied with us.
• Ensure compliance with company policies and legal requirements
• Event management: We organise and host or participate to events and/or exhibitions. We use your information to e.g. invite you to events, share information about the events, and ask for your feedback after the event and other event related purposes (e.g. special diets).
• Feedback collection: We sometimes ask your feedback of various items. We use this information e.g. to improve our operations and performance.
• Identity administration: We use this personal information to reliably identify you, in case of e.g. data subject requests, system access.
• Improve performance of the individual & the company
• Internal training purposes: We might use your information for internal training purposes as an example to make ensure our employees have the knowledge and expertise they need to provide you the best possible performance.
• Legal obligation: We will use your personal data to comply with the laws and regulations (e.g. court order).
• Records and administration: We need to have comprehensive records of how we process your personal information.
• Recruitment: We use this information in the job selection process and to be able to contact you and store your application.
• Reporting and analytics: We sometimes use your information to reporting and analytics to enable us to improve our internal services.
• Surveys: We may invite you to take part of our surveys. If you decide to take part we will use this information to improve our operations and performance.
• Tests for evaluating candidates (e.g. personality testing, ability and behaviour testing)

Information collected of you

We are using your personal data while you are working for Caverion as an external workforce. We will only collect such personal information that is relevant for the purposes described in this privacy notice. Caverion will, when permitted or required by law, collect and maintain external workforce’s personal data for example in these cases:

• Assignment data (e.g. assignment start date, end date, assignment type, contract-related agreements) (a) (c)
• Background checks (e.g. credit and criminal checks, results of alcohol and drug testing if done by Caverion) (c)
• Communication data (e.g. recorded voice, correspondence, internal social media input) (a)
• Competence data (e.g. education, competence & skills, permits, certifications, learning records) (a)(c)
• Consent (a)
• Contact details work (e.g. address, email, phone) (a) (c)
• Demographic data (e.g. age, birth date, gender, nationality, language, marital status) (a) (b) (c)
• Diet (for events) (a)
• Email tracking data (e.g. open rates, clicks, date and time of your activities) (b)
• Expenses data (e.g. travel or other expenses) (a) (c)
• Facility access and usage (e.g. identification codes, passwords, information captured from security systems, including key card entry systems and CCTV, working time) (b) (c)
• Identification (e.g. social security number or other identifier) (a)
• IP address (b)
• Name (e.g. first name, last name, other names) (a) (c)
• Passport details (a)
• Photos and videos (a) (c)
• Physical measures (e.g. height, size) (a) (c)
• Position data (e.g. title, organizational unit, cost centre, job, supervisor) (a) (c)
• Recruitment data (e.g. CV, job application, selection information, job offer) (a) (c)
• Safety data (e.g. accidents of the person) (a) (c)
• Survey response data (a)
• System usage data (e.g. log-in times, action logs) (b) (c)
• User accounts (e.g. user name, password for system) (b) (c)
• Vehicle data (e.g. license plate number, driving log) (a) (c)
• Web site visits (e.g. website, cookies, browser details, date and time of your visit) (b)
• Work permit (a) (c)
• Work time reports and details (e.g. attendance, absence) (a) (b) (c)

We do not collect sensitive personal data unless you have voluntarily submitted it as part of application, given consent or alternative legitimate basis for processing exists.

Purposes of collecting personal data

• Access management (e.g. company systems and facilities)
• Background checks
• Communications & videoconferencing: We will store your contact information for communication purposes for contacting and co-operation.
• Competitions: We may organise competitions where you submit your contact details when participating. We will use this information to be able to contact competition winner(s).
• Complaints & claims: We need your personal data to help us manage your complaint, if you are not satisfied with us.
• Corporate travelling (e.g. travel planning, hotels, flights, car rentals, assisting in obtaining work-related travel documents, work permits)
• Development & training
• Emergency communication: We maintain emergency contact information to next of kin in case of emergency event.
• Ensure compliance with company policies and legal requirements
• Event management: We organise and host or participate to events and/or exhibitions. We use your information to e.g. invite you to events, share information about the events, and ask for your feedback after the event and other event related purposes (e.g. special diets).
• Expense management (e.g. administration, expense reports, corporate credit cards, budgeting)
• Feedback collection: We sometimes ask your feedback of various items. We use this information e.g. to improve our operations and performance.
• Financial accounting
• Identity administration: We use this personal information to reliably identify you, in case of e.g. data subject requests, system access.
• Improve performance of the individual & the company
• Insurance management
• Internal auditing & security (e.g. internal investigations, compliance, risk management, conflict of interest reporting, occupational health and safety programs, safety measures to protect our employees, guests, facilities and assets)
• Internal training purposes: We might use your information for internal training purposes as an example to make ensure our employees have the knowledge and expertise they need to provide you the best possible performance.
• Invoicing & payments (e.g. phone invoices)
• IT Support: We use your personal data to better solve your IT related problems.
• Legal obligation: We will use your personal data to comply with the laws and regulations (e.g. court order).
• Managing external workforce relationship (e.g. establishment, maintenance and termination of employment, disciplinary actions, assessment of qualifications for applicant, work related claims)
• Procurement (e.g. working materials, services, equipment)
• Project management
• Providing work-ware: We use your personal data to assign you e.g. computer workstations, mobile phones, tablets, business cards.
• Records & administration: We need to have comprehensive records of how we process your personal information.
• Recruitment: We use this information in the job selection process and to be able to contact you and store your application.
• Reporting and analytics: We sometimes use your information to reporting and analytics to enable us to improve our internal services.
• Risk assessments
• Safety reporting (e.g. work-related injuries)
• Security of our working facilities by controlling the access management
• Surveys: We may invite you to take part of our surveys. If you decide to take part we will use this information to improve our operations and performance.
• Test for evaluating external workforce (e.g. personality testing, ability and behaviour testing)
• Website development: We use your information to improve our websites functionality, performance, user experience and security.
• Workforce management (e.g. staffing, task monitoring, monitoring of working hours, work order management, workload management, headcount planning, termination, succession planning, absence monitoring, approval of workforce by our customer to their projects, video interviews in the recruiting process)
• Work-ware usage tracking (e.g. equipment, hardware, software)

Information collected of you

We are using your personal data while you are a vendor of Caverion. We will only collect such personal information that is relevant for the purposes described in this privacy notice. Caverion will, when permitted or required by law, collect and maintain vendor’s personal data for example in these cases:

• Assignment data (e.g. assignment start date, end date, assignment type, contract-related agreements) (c)
• Communication data (e.g. correspondence) (a)
• Contact details work (e.g. address, email, phone) (a) (c)
• Employer details (e.g. company name, address) (c)
• Expenses data (c)
• Name (e.g. first name, last name) (c)
• Position data (e.g. title, organizational unit, job) (c)
• Survey response data (a)

Purposes of collecting personal data

• Communications & video conferencing: We will store your contact information for communication purposes for contacting and co-operation.
• Complaints & claims: We need your personal data to help us manage your complaint, if you are not satisfied with us.
• Corporate travelling (e.g. travel planning, hotels, flights, car rentals, assisting in obtaining work-related travel documents, work permits if done by Caverion)
• Ensure compliance with company policies and legal requirements
• Event management: We organise and host or participate to events and/or exhibitions. We use your information to e.g. invite you to events, share information about the events, and ask for your feedback after the event and other event related purposes (e.g. special diets).
• Feedback collection: We sometimes ask your feedback of various items. We use this information e.g. to improve our operations and performance.
• Identity administration: We use this personal information to reliably identify you, in case of e.g. data subject requests, system access.
• Improve performance of the individual & the company
• Internal training purposes: We might use your information for internal training purposes as an example to make ensure our employees have the knowledge and expertise they need to provide you the best possible performance.
• Legal obligation: We will use your personal data to comply with the laws and regulations (e.g. court order).
• Offers and contract administration
• Project management
• Records & administration: We need to have comprehensive records of how we process your personal information.
• Reporting and analytics: We sometimes use your information to reporting and analytics to enable us to improve our internal services.
• Risk assessments (e.g. financial risks)
• Surveys: We may invite you to take part of our surveys. If you decide to take part we will use this information to improve our operations and performance.

Information collected of you

When you visit the facilities where Caverion operates, we ask you to provide us certain personal information.

• Contact details work (e.g. address, email, phone) (a)
• Employer details (e.g. company name, address) (a)
• Facility access and usage (e.g. identification codes, passwords, information captured from security systems, including key card entry systems and CCTV, working time) (b) (c)
• Name (e.g. first name, last name) (a)
• Photos and videos (a) (c)
• Position data (e.g. title, organizational unit, job) (a)
• Survey response data (a)

Purposes of collecting personal data

• Communications & video conferencing: We will store your contact information for communication purposes for contacting and co-operation.
• Complaints & claims: We need your personal data to help us manage your complaint, if you are not satisfied with us.
• Feedback collection: We sometimes ask your feedback of various items. We use this information e.g. to improve our operations and performance.
• Identity administration: We use this personal information to reliably identify you, in case of e.g. data subject requests, system access.
• Improve performance of the individual & the company
• Legal obligation: We will use your personal data to comply with the laws and regulations (e.g. court order).
• Records & administration: We need to have comprehensive records of how we process your personal information.
• Security of our working facilities by controlling the access management
• Surveys: We may invite you to take part of our surveys. If you decide to take part we will use this information to improve our operations and performance.